• Act fairly and reasonably with you at all times.
• Make sure that all services and products keep to the conditions of the code, even if they have their own terms and conditions.
• Give you information on services and products in plain language, and offer help if there is any area which you do not understand.
• Help you to choose a mortgage to fit your needs, unless you have already decided upon a mortgage.
• Help you to understand the financial effects of having a mortgage.
• Help you to understand how your mortgage account works.
• Make sure that the procedure's that staff follow reflect the commitments set out in the code
  correct errors and handle complaints speedily.
• Consider cases of financial difficulty and mortgage arrears (missed payments) sympathetically and positively.
• Make sure that all services and products meet the relevant laws and regulations.
  

The code goes into more detail on each of these commitments.

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